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Susan Smith
Susan Smith
Susan Smith has worked as an editor and writer in the technology industry for over 16 years. As an editor she has been responsible for the launch of a number of technology trade publications, both in print and online. Currently, Susan is the Editor of GISCafe and AECCafe, as well as those sites’ … More »

Great product, but where’s the help?

 
January 13th, 2010 by Susan Smith

“Google’s celebrated algorithms may power the Web’s most popular search engine, but they have not yet been programmed to answer a call when a customer has a problem.”

The New York Times, January 13, 2010

Owners of the new Nexus One touch screen smartphone from Google are complaining that they can’t call the company for help and the company warns that it may take up to 48 hours to respond to emails.

http://www.nytimes.com/2010/01/13/technology/companies/13google.html?th&emc=th

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