Susan Smith has worked as an editor and writer in the technology industry for over 16 years. As an editor she has been responsible for the launch of a number of technology trade publications, both in print and online. Currently, Susan is the Editor of GISCafe and AECCafe, as well as those sites’ … More »
GIS platform implemented in Indian electrical utility
January 22nd, 2014 by Susan Smith
According to an article in the Times of India, the city of Noida has upgraded its services to electricity consumers. The Noida discom (distribution company) is going to use a GIS platform that can determine the exact location and coordinates of callers complaining about outages from faults and snags. It will also indicate coordinates of the snag on the distribution network, which will help in being able to attend to faults more quickly.
Customer care centers of the discom have integrated the GIS platform. A training programme by Paschimanchal Vidyut Vitaran Nigam Limited (PVVNL) is currently underway at its disaster-response centre in Sector 58 to attune employees and executives to efficiently handle the platform.
PVVNL officials said that they are using the programme to train staff to effectively use the online billing system and collect payments. “A number of applications that have been developed will be implemented in the city under this programme. The purpose behind this initiative is to make good use of information technology and provide better service to consumers,” said AP Singh, executive engineer (IT-PVVNL).
Further, according to the story, the discom is also conducting an energy audit programme as part of this initiative. They added that the differentials between electricity released from the source and received at various destinations will be calculated to determine technical losses in the distribution network. The discom aims to bring down technical losses in Noida further down from the current level of 8% — nearly the lowest in the state. “Metered consumers who have legal connections will stand to benefit if technical losses are reined in,” Singh added.
The initiative is a part of the Revised-Accelerated Power Development & Reforms Programme (R-APDRP), a central government sponsored scheme.