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Posts Tagged ‘customer service’

Great product, but where’s the help?

Wednesday, January 13th, 2010

“Google’s celebrated algorithms may power the Web’s most popular search engine, but they have not yet been programmed to answer a call when a customer has a problem.”

The New York Times, January 13, 2010

Owners of the new Nexus One touch screen smartphone from Google are complaining that they can’t call the company for help and the company warns that it may take up to 48 hours to respond to emails.

http://www.nytimes.com/2010/01/13/technology/companies/13google.html?th&emc=th

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