According to an article in the Times of India, the city of Noida has upgraded its services to electricity consumers. The Noida discom (distribution company) is going to use a GIS platform that can determine the exact location and coordinates of callers complaining about outages from faults and snags. It will also indicate coordinates of the snag on the distribution network, which will help in being able to attend to faults more quickly.
Customer care centers of the discom have integrated the GIS platform. A training programme by Paschimanchal Vidyut Vitaran Nigam Limited (PVVNL) is currently underway at its disaster-response centre in Sector 58 to attune employees and executives to efficiently handle the platform.
PVVNL officials said that they are using the programme to train staff to effectively use the online billing system and collect payments. “A number of applications that have been developed will be implemented in the city under this programme. The purpose behind this initiative is to make good use of information technology and provide better service to consumers,” said AP Singh, executive engineer (IT-PVVNL).