Telecommunications companies handle large amounts of customer information that relate to geographic locations. Contact centers need their Customer Service Representatives (CSRs) to be able to have an accurate and efficient way of referencing customer location to the provider’s service coverage, so that callers to these centers are provided with the right information that they are looking for.
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GIS Weekly Magazine
Susan Smith
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Look for the next issue of GIS Weekly Magazine on May 28, 2012.
Each GISWeekly Review delivers to its readers news concerning the latest developments in the GIS industry, along with a selection of other articles that we feel you might find interesting. |
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