“The single biggest customer service
issue facing airport parking facilities,
whether they are on-site or
off, is shuttle bus frequency,” says
Steve Sundberg, President of
International Parking Management
Inc. (IPM), the Seattle-based owner and
operator of DIAPark.com.
Located more than 10 miles from the
Denver International Airport, the off-airport
lot represented by DIAPark.com relies
on global positioning system (GPS) satellites
to compete with on-airport shuttle lots
closer to the terminal. DIAPark.com uses
GPS to track and space its shuttle buses so
customers never have to wait more than
five to 10 minutes for a ride to or from the parking facility. As Sundberg sees it,
“Parking operations lose customers if people
have a long wait to be picked up.”
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GIS Weekly Magazine
Susan Smith
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Look for the next issue of GIS Weekly Magazine on May 28, 2012.
Each GISWeekly Review delivers to its readers news concerning the latest developments in the GIS industry, along with a selection of other articles that we feel you might find interesting. |
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