Leading Trucking Insurer Uses Geospatial Solutions from Pitney Bowes Software to Streamline Operations
TROY, N.Y. — (BUSINESS WIRE) — March 29, 2012 — Pitney Bowes Software, a global leader in customer data, analytics and communications management, today announced that it is providing geolocational software solutions that help specialty trucking insurer 1st Guard streamline its operations, and provide excellent customer and claims service to its policyholders.
The company uses Pitney Bowes Software’s Spectrum™ OnDemand solution to validate addresses for policies and precise tax jurisdiction calculations, and customer mapping, all over a Software-as-a-Service (SaaS) platform.
Spectrum™ powers the claims portion of TRUCKER1, 1st Guard’s revolutionary claims iPhone app for truck drivers. TRUCKER1 allows drivers to access their coverage information and get back on the road quickly when they have a claim, regardless of the time or the location of the incident. Drivers can now fill out a claim in 60 seconds on their iPhone, where it used to take nearly two days to complete the process. TRUCKER1 uses Pitney Bowes Software’s software to verify the location of the incident, allowing the claims adjustor to have all of the details on hand to settle the claim efficiently.
The Spectrum™ OnDemand service also provides the 1st Guard sales team with valuable prospecting information, pinpointing the location of current and potential customers within a certain radius from a specific geographical location, to capitalize on potential business opportunities and strengthen relationships.
“Spectrum™ OnDemand has become a supporting service that we use across the company for any address validation or geocoding specific issue,” said Dan Ribar, CIO, 1st Guard. “In addition to the power of the solution, the ease of integration and the service has been exceptional, making Pitney Bowes Software a pleasure to work with. This is a mission critical system for us, and we are confident of the dependability of the service. It is always up and running and we don’t worry about it.”
“We are always confident in the value-add of our geolocational data services for insurers, but to see the innovative ways in which 1st Guard is using our services is really exciting,” said Bill Sinn, strategic marketing director, Pitney Bowes Software. “Spectrum™ OnDemand delivers easy-to-use, easy-to-deploy and easy-to-manage solutions and services.”
For more information, please visit http://www.pbinsight.com/resources/case-studies/details/1st-guard.
About Pitney Bowes Software
Pitney Bowes Software provides multichannel solutions that leverage data to create relevant dialogue between organizations and their customers. These solutions enable lifetime customer relationships by integrating data management, location intelligence, sophisticated predictive analytics, rules-based decision making and cross-channel customer interaction management to increase the value of every customer communication while also delivering operational efficiencies.
Amanda Munroe, (617) 779-1816