Dotted Eyes evolves to mee customers' needs

March 27, 2013 -- This week Dotted Eyes announced the most significant change in its 20 year history as the company split into two separate businesses, namely its online business, miso, and its services business, now called Dotted Eyes.  The catalyst for this change is simply down to the company’s continual push to improve the customer’s experience.

Dotted Eyes has been highly successful at delivering software and data to a wide range of customers, earning itself top level Platinum and Premier Partnerships with Ordnance Survey, Mapinfo and Safe Software.  At the same time, it has built up a highly successful services business, delivering consultancy and software development to some of the biggest names around. 

Whilst these two customers groups both need great customer service and advanced technological capabilities, Dotted Eyes realised the need for them to be delivered in different ways. In response, Dotted Eyes is investing heavily in splitting the business so that each half can now focus solely on the best way to deliver its services. 

Thus data, software and automated services are now delivered from the online miso portal, which excels at speed, convenience and usability.  Whereas the service engagement business, named Dotted Eyes, can now focus on comprehensive, high quality engagements.

Ben Allan, MD of Dotted Eyes, commented: “This is a really exciting time for Dotted Eyes. It is a big change for us but I believe that this split in the business will yield a real step forward in the experience that our customers can come to expect.” 

To find out more about Dotted Eyes, go to www.dottedeyes.com

To find out more about miso, go to www.misoportal.com
 




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