Washington State Patrol Live on PremierOne 3.2.1 CAD System

Its largest computer-aided dispatch (CAD) deployment to date helps streamline incident management and enhances officer safety

SCHAUMBURG, Ill. — (BUSINESS WIRE) — August 26, 2013Motorola Solutions, Inc. (NYSE: MSI) announces a new go-live of PremierOne™ 3.2.1 computer-aided dispatch (CAD) system for the Washington State Patrol, including the implementation of PremierOne Responder Location and the ASTRO®25 Advanced Messaging Solution. All eight regional communication centers for Washington State Patrol are now live and operational on PremierOne CAD along with approximately 1,200 mobile users utilizing the Motorola Premier MDC (Mobile Data Computing) application.

A long-standing customer of Motorola, the Washington State Patrol required a solution that would help evolve current operations to a higher level of performance while providing a solid technology platform for the future. The implementation of Motorola’s Integrated Command and Control solution provides substantial improvement and access to mission-critical information, enhancing trooper safety and empowering officers to make faster, smarter decisions while introducing new, time-saving functionality to end-users.


  • Washington State Patrol serves a population of 6.9 million and is made up of more than 1,100 sworn troopers, nearly 1000 civilians and approximately 170 dispatchers. Managing more than one million calls for service each year; this is the largest CAD deployment to date for Washington State Patrol and represents one of the most visible technology programs within the organization’s history.
  • PremierOne is an enterprise-wide, public safety incident management system that achieves Washington State Patrol’s regional and statewide interoperability needs and provides a standards-based platform that intelligently automates dispatch workflows and data retrieval to simplify incident and resource management.
  • With end-to-end system integration including CAD, mobile data applications, radio systems and other mission-critical data resources, Washington State Patrol will better leverage its ASTRO® 25 Project 25 Land Mobile Radio system. It will also improve information sharing with first responders in the field, resulting in the highest level of situational awareness, coordination and collaboration.
  • PremierOne is a location-centric solution utilizing GIS industry leading Esri technology that enables dispatchers to accurately identify the location of the emergency, determine the best units to respond based on their capabilities and ETA to the incident and provides valuable incident situational awareness to help ensure the safety of the public and first responders.


Mark Layhew, Communications Commander, Washington State Patrol

“We upgraded to the PremierOne CAD system to help streamline our current operations while preparing for a next generation, multimedia rich environment. Our trooper’s safety is paramount to operations and Motorola Solutions’ PremierOne provides the accuracy, tracking and monitoring of our team that we need.”

Tim Boyle, vice president, Motorola Solutions

“Motorola understands the importance of providing our customers with innovative applications that enhance information sharing and deliver a unified operational view of incidents to ensure a well-orchestrated and coordinated response. Our robust, integrated command and control solution will enable Washington State Patrol to handle calls faster, allocate resources more efficiently and coordinate seamlessly within their operation and with other departments and agencies.”


Website: Motorola Solutions

Website: PremierOne™ CAD

Website: Washington State Patrol

Website: PremierOne™ Responder Location

Website: ASTRO® 25 Advanced Messaging Solution

Twitter: Motorola Solutions Public Safety

Facebook: Motorola Solutions Public Safety

About Motorola Solutions

Motorola Solutions is a leading provider of mission-critical communication solutions and services for enterprise and government customers. Through leading-edge innovation and communications technology, it is a global leader that enables its customers to be their best in the moments that matter. Motorola Solutions trades on the New York Stock Exchange under the ticker “MSI.” To learn more, visit www.motorolasolutions.com. For ongoing news, please visit our  media center or subscribe to our news feed.

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