ASP Honors the Esri Support Website

The Esri Support Site in the Top Ten for 2016

Redlands, California —  August 4, 2016 — The Association of Support Professionals (ASP) has included Esri in its award for the top ten support web sites of 2016. ASP is a reputable and nonbiased technical support website evaluation and ranking organization in the technical support industry. This marks the eighteenth year of the competition. Judges are vetted professional support website developers and consultants.

Esri’s new support site offers a streamlined interface that allows GIS professionals to access not only standard user assistance information including a  knowledge base but also an entire crowdsourced collection of solutions from  Esri's GeoNet community. In addition to new product-centered navigation, other new features help users find solutions to technical issues. Esri customers receive one year of standard support with the purchase of a qualifying software product license as part of the Esri Maintenance Program.

"What we were trying to do was create a pleasant and useful user experience that was integrated with the knowledge base and community," said Nick Frunzi, Esri's Chief Customer Officer. "It surfaces information as you're searching from across our resources. If you can't find what you need, you can easily create a support case or call us to talk to an authority on the subject from our support team."

Esri worked over the last year to redesign a support website that includes award-winning best practices. Launched on May 26, the new Esri support site provides improved online support for all users.

Visit Esri’s new support site at

Click  here for more information on ASP’s Top Ten Support Sites of 2016.

About Esri

Since 1969, Esri has been giving customers around the world the power to think and plan geographically. The market leader in GIS, Esri software is used in more than 350,000 organizations worldwide including each of the 200 largest cities in the United States, most national governments, more than two-thirds of Fortune 500 companies, and more than 7,000 colleges and universities. Esri applications, running on more than one million desktops and thousands of Web and enterprise servers, provide the backbone for the world's mapping and spatial analysis. Esri is the only vendor that provides complete technical solutions for desktop, mobile, server, and Internet platforms. Visit us at


Karen Richardson, Esri
Tel.: 909-793-2853, extension 1-3491
E-mail (press only):  Email Contact
General Information:  Email Contact

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