Nikon Precision builds large scale, complex photolithography equipment that is customized based on individual customer requirements. The technical documentation to support this equipment can be more than 3,000 pages and include many illustrations to guide a technician through a maintenance and repair procedure. In addition, historically, this documentation was only available in print or large-size PDF files that were located on several web portals. As a result, Nikon’s field service technicians spent 20-30% of their time with a customer searching for documentation to find the precise information needed to maintain and repair the equipment.
Nikon Precision required a solution that would allow them to create information that could be easily searched, reused and published in multiple format types. Additionally, the documentation had to be easy to access since its field service technicians were often on site with customers when the information was needed. Nikon selected The PTC Arbortext service manual application because of its out-of-the-box capabilities for creating, publishing and delivering technical service information. This solution will enable Nikon to publish high-quality service information with embedded interactive illustrations quickly with minimal configuration. Using the Arbortext solution, Nikon plans to improve first-time fix rates and reduce machine downtime which ultimately can lead to an enhanced experience for its customers.
“Nikon Precision products deliver an important service to our customers, and so it is with that mindset that our strategic goals are to support the customer experience,” said Dan Rice, senior manager global technical communications, Nikon Precision Inc. “We chose PTC’s Arbortext service manual application because it is the industry’s first and only integral solution that will help us collaboratively author, manage, publish and dynamically deliver accurate documentation. We look forward to continuing our work with PTC as we implement this innovative product information delivery solution.”
“Information quality and the capability to deliver product and customer-specific information to service technicians play a critical role for the success of organizations like Nikon Precision,” said Peter Velikin, director, product and market strategy, PTC. “We are pleased to be working with Nikon Precision as they strive towards this goal and look forward to remaining a long-term strategic partner with the company.”
Since 1980, Nikon Corporation has been revolutionizing lithography with innovative products and technologies. The company is a worldwide leader in photolithography equipment for the microelectronics manufacturing industry with more than 7,800 exposure systems installed worldwide. Nikon offers the most extensive selection of production-class steppers and scanners in the industry. These products serve the semiconductor, flat panel display (LCD) and thin-film magnetic head (TFH) industries. Nikon Precision Inc. provides service, training, applications and technical support, as well as sales and marketing for Nikon lithography equipment in North America. For more information about Nikon, access our website at http://www.nikonprecision.com.
PTC (Nasdaq: PMTC) provides leading product lifecycle management (PLM), content management and dynamic publishing solutions to more than 50,000 organizations worldwide. PTC customers include the world's most innovative companies in manufacturing, publishing, services, government and life sciences industries. PTC is included in the S&P Midcap 400 and Russell 2000 indices. For more information on PTC, please visit http://www.ptc.com.
Except for the historical information contained herein, matters
discussed in this news release may constitute forward-looking statements
that involve risks and uncertainties that could cause actual results to
differ materially from those projected. These risks and uncertainties
include: the successful development and integration of the technology
necessary to offer integrated solutions that adequately responds to the
evolving dynamic enterprise publishing requirements of our customers,
including creating, managing, and publishing text, interactive
illustrations and graphical content for technical publications; PTC’s
ability to extend our solutions, including the Arbortext, to vertical
industries beyond the discreet manufacturing verticals traditionally
served by PTC; PTC’s ability to retain and
maintain relationships with key customers and other strategic partners,
including those within markets and vertical industries with which PTC
has little experience; and the market for, and customer adoption of,
dynamic enterprise publishing may not grow as quickly as PTC expects, as
well as other risks and uncertainties detailed from time to time in
reports filed by PTC with the Securities and Exchange Commission,
including the Company's most recent reports on Form 10-K and 10-Q. The
announcement of any particular selection of PTC products is not
necessarily indicative of the timing of recognition of revenue from such
order or the level of revenue for any particular period.