SPRINGFIELD, MO, Sept. 12 /PRNewswire-FirstCall/ - CGI Group Inc. (TSX: GIB.A) (NYSE: GIB), a leading provider of information technology and business process services, is partnering with City Utilities of Springfield Missouri (CU), a community-owned utility serving southwest Missouri with electricity, natural gas, water, telecommunications and transit services. CGI will deliver an enterprise-wide Mobile Workforce Management (MWM) solution that will automate and monitor the work sharing between all operational and customer systems delivering services to CU's customers.
CGI's utility solutions team will implement its PragmaCAD MWM solution to coordinate the movements and operations of CU's field workforce by automating resource allocation, scheduling, assigning, and dispatching of field work across the organization. The solution will be integrated with customer information (CIS), geographical information (GIS), and outage management (OMS) systems, in addition to its natural gas compliance application, to ensure field resources respond to customer needs as fast as possible.
CGI's solution and implementation approach will allow CU to take advantage of workflow functionality during the project implementation stage. The goal is to ensure that CU benefits from the PragmaCAD features as soon as possible. The project is structured into three (3) phases; phase one to manage CIS generated orders such as field services, special meter reading, power quality, and electric services. Phase two will automate the natural gas distribution operations, and phase three will integrate electric transmission and distribution services.
"CGI's MWM solution best met our field mobility requirements, particularly the ability to configure the software to meet our specific enterprise needs," said Mike Moore, Director - Telcom & Operations Technology, at CU. "PragmaCAD will allow us to improve our field productivity and will help our field resources record and manage their work throughout the day, while reporting results in real time. The flexibility and scalability of the solution, and its integrated real-time scheduling engine will enable us to continuously improve the customer experience."
"CU is an industry leader that requires state-of-the-art solutions," said Andre Bouchard, Sector Vice-President for CGI's Utility Solutions and Services. "We are pleased that they look to us to meet their expanding technology needs."
About City Utilities of Springfield
City Utilities of Springfield (CU) is a progressive, community-owned utility serving southwest Missouri with electricity, natural gas, water, telecommunications and transit services. CU's 106,000 customers enjoy utility prices among the lowest in the United States, the convenience of one bill for all utilities, and dependable hometown services delivered with a personal touch. For more information, visit www.cityutilities.net.
Founded in 1976, CGI Group Inc. is one of the largest independent information technology and business process services firms in the world. CGI and its affiliated companies employ approximately 27,000 professionals in over 100 offices across 16 countries. CGI provides end-to-end IT and business process services to clients worldwide from offices in Canada, the United States, Europe, Asia Pacific as well as from centers of excellence in North America, Europe and India. CGI's annual revenue run rate stands at $3.8 billion and at June 30th, 2008, CGI's order backlog was $12.03 billion. CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB) and are included in the S&P/TSX Composite Index as well as the S&P/TSX Capped Information Technology and MidCap Indices. Website: www.cgi.com.