Tax dollars used wisely to improve access to services, become more efficient and save money, too, with award-winning ECM solution CLEVELAND - Oct 14, 2008 - Horry County, S.C., had some problems that were negatively affecting its citizens and its employees. Employees couldn't keep up with the increased paperwork from a growing population. Citizens were frustrated with inconsistent service caused by lost documents and outdated processes. Then, Horry County chose OnBase, an award-winning enterprise content management (ECM) solution from Hyland Software. Today, employees are more efficient. Citizens are thrilled with the customer service. And, for doing its job well, Horry County has -- to date -- received six awards for using tax dollars wisely and to the benefit of its citizens.
"Documents were hard to find, they were hard to share and they were hard to manage," said Tim Oliver, assistant director of IT and GIS for Horry County. "Our employees and our citizens were forced to deal with the consequences. Understandably, they weren't happy. We were able to solve all of our problems thanks to OnBase, except for one -- it didn't come with a new trophy case."
Horry County needed its ECM solution to work with other systems -- including a comprehensive geographic information system (CGIS) and some legacy systems. OnBase did this, and today integrates with all county systems. It also stores all documents -- digitally. Employees now get documents faster through a single user-friendly interface. As a result, they are more efficient and better able to serve their citizens.
"County governments face a tremendous challenge," said Mike Bilardo, director of government solutions for Hyland Software. "They're forced to serve growing populations with a shrinking pool of resources. The way Horry County has used OnBase is exemplary. They've used it to become more efficient, save money and better serve its citizens. They're so happy with it that they soon plan to add our solution to all 57 of their departments."
For more about Hyland Software's government solutions, visit
About Horry County, S.C.
Horry County strives to provide the highest quality of living for citizens and visitors alike. Since its 1801 founding, it has grown to be one of fastest growing tourism areas in the United States, with more than 4.5 million visitors yearly. It maintains its commitment to excellence as a motto for its outstanding services to its residents, businesses and visitors.
About Hyland Software Government Solutions
Hyland Software Inc. the developer of OnBase, a rapidly deployable, modular suite of enterprise content management (ECM) software applications. Implemented as a premises-based solution or via software as a service (SaaS), OnBase provides the capabilities necessary to meet transactional content management needs enterprise-wide. OnBase's core functionality includes document imaging and management, workflow/BPM, integration with line-of-business applications, COLD/ERM and records management. It allows government agencies to reduce time and cost of performing key business functions and address the need for regulatory compliance through the management, control and sharing of digital content with staff, customers and other constituencies. For more information about OnBase, please visit