Mentor Graphics Improves Customer Experience, Satisfaction with

SAN FRANCISCO—(BUSINESS WIRE)—October 28, 2008—, the leader in innovation management software, today announced that Mentor Graphics Corporation (Nasdaq:MENT), the technology leader in electronic design automation (EDA), is using WebStorm 5.0 on demand innovation software to enhance SupportNet, the companys award winning customer support portal. With the help of, Mentor Graphics can effectively collect, track and rank customer input on product improvements in order to better understand customer priorities.

"WebStorm 5.0 allowed us to involve hundreds of additional customers in the improvement process of a major product suite almost overnight," said Mark McCarthy, Director of Marketing & Systems in the Customer Support Division at Mentor Graphics. "It's an intuitive tool that was immediately understood by a diverse set of customers, employees and partners around the world. Far more customers have contributed or voted on ideas than we expected."

Mentor Graphics provides software and hardware design solutions that enable companies to develop better electronic products faster and more cost-effectively. The company offers innovative products and solutions that help engineers overcome the design challenges they face in the increasingly complex worlds of board and chip design.

The company has always considered customer feedback an important component to product development, but as more customers became involved in the feedback process, company executives determined that they needed a more robust tool to ensure that all ideas were tracked and that the best ones were put into action. Today, with the help of WebStorm 5.0, the company is able to easily manage the ideas submitted through its customer support portal and quickly identify which product enhancements are most important to its customers. Best of all, the platform integrates with the companys existing support website to provide a seamless experience for users.

We are proud to work with companies like Mentor Graphics who are on the cutting edge of customer relationship management and open innovation, said Matthew Greeley, CEO of This is another great example of Innovation at Work. While many companies have made innovation a strategic priority, Mentor Graphics has made innovation an everyday activity.

For more information on how customer feedback portals are driving success at organizations around the globe, go to

About is the market leader in Innovation Pipeline Management. Over 300 businesses around the world use its Software-as-a-Service suite to transform their employee, partner and customer ideas into a reality. The platform is an integrated set of Web 2.0 and social networking tools specifically designed to stimulate innovation in large organizations. The companys software has been successfully deployed at: Adobe, Bosch, Cisco, Harley-Davidson, Experian, Thomson Corp, British Telecom, Bristol-Myers Squibb, Honeywell, among others. Founded in 1999, is closely held and headquartered in San Francisco, CA. For more information, please visit

Copyright (c) 2008 Brightidea, Inc. All rights reserved., WebStorm and the "Innovation at Work" logo are registered trademarks of Brightidea, Inc.. Other names used herein may be trademarks of their respective owners.


Horn Group, Inc.
Mandy Kakavas, 415-905-4015
Email Contact

Review Article Be the first to review this article

Air bus

Featured Video
Estimator / Bidder for Rulon International at Saint Augustine, FL
ECAD Designer - Data Connectivity for Delphi at Auburn Hills, MI
Mechanical Engineer II - Requisition ID 090445 for L3 Technologies at New York, NY
Upcoming Events
LiDAR for DRONE 2017, Jun 29-30, 2017, Montpellier, France at Montpellier France - Jun 29 - 30, 2017
International Cartographic Conference 2017 at MARRIOTT WARDMAN PARK HOTEL 2660 Woodley Road NW, Washington District Of Columbia 20008 Washington - Jul 2 - 7, 2017
GI_Forum 2017 at University of Salzburg, Interfaculty Department of Geoinformatics - Z_GIS Hellbrunnerstr. 34 Salzburg Austria - Jul 4 - 7, 2017
2017 Esri Education GIS Conf, July 8 - 11, 2017, Marriott Marquis & Marina, at Marriott Marquis & Marina San Diego CA - Jul 8 - 11, 2017
University of Denver GIS Masters Degree Online
InterDrone2017 - Countless CAD add-ons, plug-ins and more.

Internet Business Systems © 2017 Internet Business Systems, Inc.
595 Millich Dr., Suite 216, Campbell, CA 95008
+1 (408)-337-6870 — Contact Us, or visit our other sites:
AECCafe - Architectural Design and Engineering EDACafe - Electronic Design Automation TechJobsCafe - Technical Jobs and Resumes  MCADCafe - Mechanical Design and Engineering ShareCG - Share Computer Graphic (CG) Animation, 3D Art and 3D Models
  Privacy Policy