Implementation of cloud-based solutions to improve efficiency, reshape service experience for more than one million citizens and businessesSAN RAMON, Calif., Aug. 3, 2016 — (PRNewswire) — Accela, the leading provider of cloud-based productivity and civic engagement solutions for government, today announced a partnership with Louisville-Jefferson County Metro Government, Kentucky, to drive a $6 million civic technology implementation of the Accela Civic Platform, reshaping civic services for more than one million citizens and businesses across the area. The implementation will feature the onboarding of Accela Land Management, Accela Asset Management, Accela Licensing and Case Management, and Accela Citizen Relationship Management ( CRM) solutions.
Once implemented, the Civic Platform solutions will streamline currently resource-intense services throughout Louisville Metro and help the County more efficiently manage land development, categorize government asset work orders and maintenance for the Parks and Recreation department (amongst other departments), speed up all licensing response times, and provide a CRM mobile app where citizens can interact with government agencies and easily report concerns throughout the area.
"In the last year alone, Louisville Metro's population has grown upwards of 3 percent," said Jason Ballard, CIO and Director of Information Technology for Louisville Metro. "To continue serving all citizens and businesses of our expanding community, responsive, flexible civic software is necessary to increase government agency productivity, reduce response times for citizen and business requests, and move more services to an easy-to-navigate online platform. When we evaluated market offerings, Accela was the clear frontrunner in being able to deliver what we needed across the board today and into the future."
"Louisville is the 30th most populous city in America and needed to strengthen its ability to meet an ever-increasing demand by constituents for access to civic services how and when they wanted to conduct business," said Maury Blackman, president and CEO of Accela. "Through the power and integration of the Civic Platform, agency workers throughout Louisville Metro will be able to complete tasks with greater accuracy and speed, while ensuring lines of communication between citizens, businesses and government agencies remain open and transparent. It's about bolstering trust, responsiveness and efficiency, and we are thrilled to be partnering with Louisville to do just that in the greater Metro area."
Accela provides a platform of cloud-based productivity and civic engagement solutions to governments of all sizes worldwide. The Accela Civic Platform includes solutions to cost-effectively manage critical enterprise functions and mobile apps to foster greater citizen engagement. From asset, land and legislative management to licensing, finance, environmental health and more, Accela's software drives efficiency for more than 2,200 governments, including more than 60 percent of America's 50 largest cities. The Company was named to Government Technology's GovTech100 in 2016 and certified as a Great Place to Work® for 2016-2017. Accela is headquartered in San Ramon, California, with offices in San Francisco, New York, Boston, Portland, Melbourne and Dubai. For more information, visit www.accela.com.
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Louisville-Jefferson County Metro Government