Astea has combined Telogis’ software solution along with NAVTEQ’s map database in order to better facilitate its field service optimization. Every time a customer calls, field service dispatchers must base their scheduling decisions on a variety of variables such as technician skills and availability, travel time, parts, customer service level agreements, location, priority, and customer expectations. The Alliance DSE product integrates street level data, provided by NAVTEQ, to automate that decision-making process and provide accurate travel times, optimal routes and costs.
The Alliance DSE leverages high-performance routing and scheduling tools to create a point-to-point matrix of travel time and distance for real-time dispatching, routing and scheduling in the United States, Canada and Europe. With Alliance DSE, service-centric companies are now able to offer “just-in-time” service, minimizing penalties and also enabling revenue generating up-sell and cross-sell opportunities such as preventive maintenance, courtesy calls and sales calls. Astea estimates that companies deploying Alliance DSE could reduce service delivery costs by 5-20%, planning costs up to 75%, and travel costs 5-15%.
Telogis’ GeoBase compiles NAVTEQ map data into a proprietary, compact format – the GeoBase File System – that is optimized for high performance in enterprise applications. In addition to rendering maps and providing routes, GeoBase keeps a matrix of travel time and distance (“spatial relation”) for field technicians and service stops; this matrix is updated in real-time as new calls come in or job status changes. The Alliance DSE application couples the spatial information with business logic to dispatch the appropriate technician in real-time. GeoBase is a market innovation for field services and mobile resource management solutions.
“NAVTEQ’s comprehensive, highly accurate data combined with Telogis’ state-of-the art geospatial platform was what we needed to take our Alliance DSE solution to the next level,” stated John Tobin, President of Astea International. “With rising gas prices, more and more companies are thinking twice before they dispatch a service technician. By incorporating the Telogis GeoBase platform, we can help our customers make the right decisions, in real-time, that will not only save them money and travel time but will ultimately improve customer satisfaction by dispatching the right technician, at the right time, with the right skills. GeoBase allows us to offer the power and performance our customers demand from a geospatial platform.”
“Increasingly, business applications must consider the spatial domension in their solution, “ said Newth Morris, President of Telogis’ GeoBase Group. “Utilizing the richness of NAVTEQ’s data set, our goal is to provide increasingly advanced tools that allow our customers to deliver an ever-higher ROI to end users. Astea’s application showcases some of the most sophisticated GeoBase functionality.”
“NAVTEQ is committed to providing map data designed to meet the needs of asset tracking and geosolutions customers,” stated Roy Kolstad, Vice President and General Manager – Business and Government Solutions, NAVTEQ. “We are pleased to see a partnership between Telogis and Astea providing innovative, effective tools to the market.”
Telogis is a leading provider of LBS systems and components. Telogis offers premium fleet tracking solutions through OnTrack, a complete fleet productivity and management package and GeoBase, a geospatial platform with integrated NAVTEQ map data.
About Astea International
Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.
www.astea.com. Service Smart. Enterprise Proven.
NAVTEQ is a leading provider of comprehensive digital map information for automotive navigation systems, mobile navigation devices, Internet-based mapping applications, and government and business solutions. NAVTEQ creates the digital maps and map content that power navigation and location-based services solutions around the world. The Chicago-based company was founded in 1985 and has approximately 2,000 employees located in 133 offices in 24 countries.
NAVTEQ is a trademark in the U.S. and other countries. © 2006 NAVTEQ. All rights reserved.
This document may include certain "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include, but are not limited to, plans, objectives, expectations and intentions and other statements contained in this press release that are not historical facts and statements identified by words such as "expects", "anticipates", "intends", "plans", "believes", "seeks", "estimates" or words of similar meaning. These statements are based on our current beliefs or expectations and are inherently subject to various risks and uncertainties, including those set forth under "Item 1A. Risk Factors" in the Company’s Annual Report on Form 10-K for the year ended December 31, 2005 and “Item 1A. Risk Factors” in the Company’s Quarterly Report on Form 10-Q for the quarter ended July 2, 2006, in each case as filed with the Securities and Exchange Commission.
Actual results may differ materially from these expectations due to changes in global political, economic, business, competitive, market and regulatory factors. NAVTEQ does not undertake any obligation to update any forward-looking statements contained in this document.