Solution Improves Customer Service by Providing Driving Directions and Maps on Web Site
July 2, 2007, Redlands, California -- ESRI announces that Extra Space Storage Inc. (NYSE: EXR), a real estate investment trust based in Salt Lake City, Utah, has deployed RouteMAP IMS to power its new facilities locator service, allowing customers to choose the best storage solution for their needs, right on the Internet, cutting out the need for time consuming store visits and phone calls.
Extra Space Storage is the second largest operator of self-storage in the United States and is a national owner, developer, acquirer, and operator of professionally managed self-storage properties. Extra Space Storage is using RouteMAP IMS to map self-storage facilities and provide driving directions for potential customers to its 640 properties throughout the country.
"We have found that RouteMAP IMS was easy to implement and has decreased the amount of calls to customer service since the information is readily available on our Web site." says Bill Hoban, senior vice president of information technology, Extra Space Storage. "As a growth-oriented company based on maximizing customer satisfaction, Extra Space Storage is pleased with the ability to assist our customers by implementing this software."
RouteMAP IMS is an easy-to-deploy, out-of-the-box solution allowing companies like Extra Space Storage to easily and affordably add mapping, routing, and driving direction capabilities to their Web sites. Companies can publish an unlimited number of maps, routes, and other services without the overhead of transaction fees or third-party ads. In addition, RouteMAP IMS allows companies to publish custom maps and find routes or locations from data for the United States, Canada, and Europe.
"Extra Space Storage has done a great job in providing a necessary capability to their customers using RouteMAP IMS," says Jay Hoffman, product specialist, ESRI. "ESRI takes pride in providing a solution that is easily deployable and affordable for companies to implement."
Since 1969, ESRI has been giving customers around the world the power to think and plan geographically. The market leader in GIS, ESRI software is used in more than 300,000 organizations worldwide including each of the 200 largest cities in the United States , most national governments, more than two-thirds of Fortune 500 companies, and more than 7,000 colleges and universities. ESRI applications, running on more than one million desktops and thousands of Web and enterprise servers, provide the backbone for the world’s mapping and spatial analysis. ESRI is the only vendor that provides complete technical solutions for desktop, mobile, server, and Internet platforms. Visit www.esri.com.
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