ESRI (UK) strengthens customer service and marketing teams with new appointments

28 August 2007, Aylesbury – ESRI (UK) ( http://www.esriuk.com), the leading provider of enterprise Geographic Information Systems (GIS) software and services, has appointed Jackie Loudon as Customer Services Manager, Natalie Jenkins as Product Marketing Manager and Angela Baker as Community Programmes Manager.

Jackie will take up the position of Customer Services Manager responsible for ESRI (UK)’s technical support, training, order processing and maintenance and post-sale customer facing teams. With 25 years experience in customer service and IT, she joins ESRI (UK) from ICI Paints Dulux UK.

At ICI Paints, Jackie was the UK and Ireland Commercial CRM Manager where she was responsible for driving profitability through the deployment of CRM solutions contributing to a £500m sales turnover.

Natalie has over 15 years experience in marketing management including product management and strategic marketing roles in publishing, software and technology companies.

Natalie will be responsible for developing and implementing strategic marketing campaigns for ESRI (UK)’s 100 software products while working closely with its product development team.

Angela Baker has been appointed Community Programmes Manager as part of ESRI (UK)’s commitment to supporting GIS in education, disaster and humanitarian relief, charities and community initiatives. Angela joins ESRI (UK) from the Association of Geographic Information (AGI) where she was Chief Operating Officer responsible for managing the AGI team and the operations of the organisation.

About ESRI (UK)


ESRI (UK) is part of the global ESRI network. With the single, largest pool of GIS expertise in the UK, the company is the technical authority on GIS. ESRI (UK) provides solutions, technology and services including off the shelf applications built on the ArcGIS software suite and an extensive range of consulting and training services.

Its offerings meet a range of business needs in different markets including Business, Local & Central Government, Public Safety, Utilities and Telecommunications, as well as catering for system integrators and application developers through the ESRI Developer Network.

ESRI (UK)’s customers include both public sector clients such as Manchester City Council, Leeds City Council, Metropolitan Police, DCLG, The Environment Agency and businesses including Thames Water, Royal & SunAlliance and The AA.

By building a deep understanding of its customers’ needs, ESRI (UK) is able to help businesses become more profitable and public service more efficient through the better use of GIS. This process of enhancing sustainable business growth by developing solutions with the power to anticipate and meet industry specific requirements is known as Visionary Thinking.

For further information visit www.esriuk.com



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