Responder Helps Clallam PUD Weather the Storm

                                  Outage management system saved hours in power restoration work

Fort Collins, CO - May 27, 2008 - Telvent Miner & Miner (TM&M) announced the Public Utility District No.1 of Clallam County (Clallam PUD) is in full production with ArcFM™ GIS and its Responder Outage Management System (OMS) application. These tools were implemented to help the PUD meets its mission of providing reliable and safe utility services in a financially and environmentally responsible manner.

Clallam PUD, in northwest Washington State, was researching utility GIS in 2006 when several severe, back-to-back storms late that year prompted the utility to consider a solution that would include outage management. It selected ArcFM GIS to make facility asset data available across the district’s electric, water, and fiber broadband services - knowing that ArcFM tools for design, outage, network, and asset management would help extend the value of the GIS database. ArcFM 9.2 was deployed in late fall of 2007, and the Responder 9.2 OMS solution, coupled with a front-end Interactive Voice Recognition (IVR) system, went into production in December, 2007, to serve the utility’s 28,000 electric customers.

“Responder had a significant test during an outage the next month,” explained Steve Schopfer, Clallam PUD IT Manager. “After just a few calls, Responder’s prediction engine correctly identified the fuse bank involved and traced out an area of about 500 customers who were actually affected. It saved us several hours in restoration.” Schopfer added that Responder is used not only by Clallam PUD dispatchers but also by the utility’s answering service.

“Responder production went smoothly, and our staff embraced it readily. Everyone, including our customers, will benefit from better allocation of resources during an outage.”

Clallam PUD anticipates implementation of other ArcFM tools that leverage the solution’s utility-wide geodatabase, including Designer and Work Flow Manager, in the near future.

Telvent Miner & Miner (TM&M) is a world leader in the development and implementation of GIS software for utilities. TM&M’s ArcFM Solution and extended services assist electric, gas, water, and wastewater utilities in increasing productivity, lowering costs, and improving services by allowing them to effectively manage spatial information. Founded in 1946 as a full-service electrical engineering firm, TM&M has been a business partner of ESRI since 1987. This partnership has enabled TM&M to become the world's leading developer of ArcGIS applications for the utility industry. TM&M services include implementation, integration, and customization of software to fit the needs of individual utilities. For more information, please visit

ESRI founded in 1969, ESRI is the world leader in the GIS software industry. ESRI offers innovative solutions that help users create, manage, analyze, and display information to make timely decisions and solve problems they encounter every day. ESRI's comprehensive product line ranges from desktop GIS to GIS for the enterprise.

Telvent (Nasdaq: TLVT), the IT company for a sustainable and secure world, specializes in high value-added products, services and integrated solutions for the Energy, Transportation, Environment and Public Administration industry segments, as well as Global Services. Its innovative technology and client-proven expertise enable the efficient and secure real-time management of operational and business processes for industry-leading companies worldwide.

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