City of Kitchener implements pioneering infrastructure management system

January 08, 2009 -- Kitchener, ON – The City of Kitchener’s financial and asset management strategies have been advanced significantly as a result of a recent leading-edge system implementation. In early 2008, the City partnered with ESRI Canada, IDS Scheer, SAP Canada Inc. and Loki Innovations (RIVA Modeling) to develop and implement an enterprise-wide infrastructure management system. Azteca’s Cityworks that leverages ESRI technology was selected along with SAP and RIVA software to replace aging financial and asset management systems. The three systems were fully integrated for the first time in history.

“The City of Kitchener, ESRI Canada, IDS Scheer and Loki Innovations worked together to develop the complex interfaces between the three systems, and it was this remarkable teamwork that facilitated the successful end result of this project,” said Rob Santos, Practice Manager, Public Works, ESRI Canada. “The City now has a solid foundation for enterprise resource planning and asset management to support their strategic and corporate initiatives.”

The completion of this large-scale integration comes at the heels of new Public Sector Accounting Board (PSAB) standards that require Canadian municipalities to include an accurate account of their tangible capital assets in annual financial statements for 2009. The integration of Cityworks – the only GIS-centric Asset Maintenance Management system – with SAP and RIVA software is specifically designed to bring together the financial and non-financial data required for PSAB compliance.

ESRI Canada worked closely with the City of Kitchener for over 13 months to ensure a smooth transition. The City’s core project team was trained and coached on Cityworks and as a result, over 85 end-users are using the system. Access to the new infrastructure management system will benefit every City department including facilities management, operations, utilities, engineering and finance.

“The integration of Cityworks with SAP and RIVA promotes an effective work order cycle, delivers more accurate financial and infrastructure information and provides reliable tools to perform operational activities,” said Moez Mehdi, Project Director, City of Kitchener. “The City of Kitchener and ESRI Canada have created a model solution for other municipalities to follow.”

Looking forward, the City will continue to collect data to add to its comprehensive asset inventory while the elimination of manual processes and duplicate record-keeping will enable the City to produce timely, accurate reports.

About the City of Kitchener

Kitchener is centrally located in Waterloo Region, in the heart of southwestern Ontario. Kitchener has emerged as an innovative, creative and culturally diverse city. It offers the best of all worlds: a thriving, stable economy; universities and colleges; hospitals; modern recreational facilities; community centres; major shopping centres; museums; galleries; theatre and entertainment; and an airport with daily international flights. The corporation of the City of Kitchener employs close to 2,000 people. The city spent all of 2008 preparing for the launch of SAP and Cityworks -- two new software systems that have made history by introducing the corporation to its first integrated solution, successfully combining important infrastructure management data with corresponding financial management.

About ESRI Canada

Established in 1984, ESRI Canada is a Canadian owned company specializing in geographic information systems (GIS) solutions. ESRI Canada distributes the world's leading GIS software including solutions from ESRI Inc., Miner and Miner, I.S.M. International Systemap Corp. and Azteca. In order to provide organizations with complete industry-specific solutions ESRI Canada has established an extensive business partner program that includes more than 130 Canadian organizations. ESRI Canada also provides professional services including consulting, training, technical support, and enterprise GIS implementation. ESRI Canada is a leader in providing world-class enterprise GIS solutions for many industries including public works, land management, utilities, defence, public safety, business demographics, education, natural resources and transportation. ESRI Canada has sixteen regional offices across the country, with headquarters in Toronto, Ontario. For more information, please visit or call 1-800-447-9778.

Media Contact:
Amanda Graff
Marketing and Communications Specialist
ESRI Canada
T: 416-441-6035 Ext 6308
E: Email Contact

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