Avtex Enhances its Emergency Notification Software

Debuts CityWatch 3.5 with New Weather Alert Capabilities at NENA 2011

MINNEAPOLIS — (BUSINESS WIRE) — June 20, 2011 — Avtex, a provider of integrated technology solutions, announced today the release of CityWatch Notification System Version 3.5, a comprehensive software solution for emergency notification and mass communication message delivery. The new software features and enhancements include the addition of a WeatherTrax module, dynamic audio conferencing and support of multiple web browsers. Avtex will showcase the upgraded software at the NENA 2011 Conference which takes place this week in Minneapolis.

“Based on feedback from our customers, we’ve expanded the system capabilities to improve the usefulness of CityWatch,” said Joe Little, Notifications Solution Manager for Avtex. “With the recent onslaught of weather-related disasters, automated weather alerts have risen in importance as has dynamic audio conferencing as organizations require faster, more efficient team communication and collaboration. The 3.5 features and enhancements reflect the changing needs of the market.”

CityWatch Version 3.5 - New Features

  • WeatherTrax – This new feature automates weather alerts based on data from the National Weather Service and enables users to register and select their alert and delivery methods.
  • Audio Conferencing – The system comes with dynamic audio conferencing that enables dynamic, real-time conversations and team-building notifications.
  • Multiple Browsers – For system administrators, the system now supports additional web browsers including Microsoft Internet Explorer, Google Chrome, Mozilla FireFox, Apple Safari and Opera.

User enhancements include usage billing detail, user message expiration, offer confirmation and an enhanced Mapping Platform. Administrators benefit with new survey features and improved reporting capabilities for call progress tracking, voice and email reports and team building.

CityWatch is in use by hundreds of government agencies and corporations nationwide who rely upon the system to support the execution of disaster recovery and emergency notification as well as non-urgent internal and external mass communication, automated scheduling and business continuity communications.

Many city, county and federal government agencies use CityWatch and its GIS mapping capabilities to alert residents within a specific region of impending danger. As an example, one Avtex customer recently faced an emergency situation involving an ammonia leak at a dairy farm.

“We used Avtex’s CityWatch system to notify the community of an ammonia leak at a local dairy farm,” states Larry Hatch, Logistics Manager for Washington County 9-1-1 in Oregon. “In this case, the system was able to produce 1,800 calls in thirteen minutes, saving us a great deal of time, cost and manual resources. We were able to focus on the specific area of concern and send a message only to the targeted audience. When a disaster strikes, this is exactly the kind of technology performance we require and expect to ensure safety and control.”

For more information about the CityWatch Alert Notification System and version 3.5, click here. Screen shots are available upon request.

About Avtex
Our core mission at Avtex is to help our clients optimize their interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in portal, collaboration, contact center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Cincinnati, OH and Atlanta, GA. www.avtex.com

About Pohlad Family Companies
Founded and built by Carl R. Pohlad, Pohlad Family Companies encompasses banking, financial services, commercial real estate, retail, automotive, entertainment and technology industries, as well as ownership of Major League Baseball’s Minnesota Twins. Based in Minneapolis, Pohlad Family Companies employs 3,500 people throughout 40 markets coast-to-coast. For more information, visit http://www.pohladfamilycompanies.com


Michelle Siebert, 612-850-8540
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