Web-Based Enterprise System Will Automate and Manage the City's Permitting and Inspection Activities
The City will be utilizing the new Web-based application to automate and track all the business functions of the Development Review Center. This division is responsible for various planning and land development activities including application check-in, plan reviews, fee calculation and collection, inspections, and more.
Additional business solutions to be implemented by the City include: -- Mobile government -- The City will implement Accela Wireless(TM) to empower inspectors with the ability to remotely input their results from the inspection site using a mobile device. The Accela Wireless application is built on Microsoft's .NET platform and is compatible with PDAs, laptops, and Tablet PCs running on the Microsoft Pocket PC, Windows 2000, or Windows XP operating systems. -- Interactive voice response -- To further streamline the permit application and inspection process, City employees will utilize Accela IVR(TM) to access the agency's central database 24 hours a day using a touch-tone phone. Developed using VoiceXML, Accela IVR includes a script builder that allows agencies to create and edit their messages quickly and easily. -- GIS integration -- Accela GIS(TM) will allow City employees to have direct access to view geographic representations of all land-use and zoning information associated with a permit. Built on the ArcIMS(TM) platform by ESRI(R), Accela GIS seamlessly integrates with Accela Automation to provide automated map analysis. -- Citizen access -- The City will be implementing a citizen access portal that provides real-time, direct access via the Internet to the City's permit and land management activities. Citizens and businesses will be able to apply and pay for permits, schedule inspections, check the status of a permit or inspection, or print an approved permit directly from the Internet, 24 hours a day, 7 days a week.
"We are pleased that Chattanooga has selected Accela software to manage their critical land management activities," states Robert P. Lee, Accela's president and CEO. "Our solutions are designed meet the unique needs of every agency and we believe that this implementation will result in improved services for both the employees and citizens of Chattanooga."
The City issued its RFP for the new system in December 2003 and announced Accela's selection in June 2004.
Located in southeast Tennessee, Chattanooga is the fourth-largest city in the state and is home to over 150,000 residents. The City joins several other jurisdictions in Tennessee that are already using Accela solutions. These include Nashville Metro, Knoxville, and Shelby County. For more information about Chattanooga, please visit http://www.chattanooga.gov/ .
Accela develops award-winning enterprise systems for asset management, emergency response, licensing, permitting, planning, public health, and many other processes for government agencies of all sizes. Accela's software solutions manage critical public sector applications for thousands of departments in major metro areas, cities, and counties such as the San Francisco Bay Area, Washington D.C., Los Angeles County, Miami-Dade County, Atlanta, Kansas City, San Diego County, and many others. Accela is headquartered in Dublin, Calif. For more information, please visit http://www.accela.com/.
CONTACT: Christina Clark, Communications Specialist of Accela, Inc.,
+1-559-627-1959, ext. 102, or Email Contact
Web site: http://www.chattanooga.gov/
Web site: http://www.accela.com/