The CAC provides support to customers in over 13 countries for eight different brands of vehicles, including Mercedes-Benz. IONIC will deploy state-of-the-art geospatial web applications based on its RedSpider LOBOS (Location Based OGC Solution) product, offering location services and efficient business solutions integrated with DCCAC’s Siebel-based CRM (Customer Relationship Management) system.
These applications will enable DCCAC customer service representatives to select the most appropriate dealer to assist its customers with a breakdown and maintenance needs by determining service center proximity, competence, and availability. The same IONIC services will also help manage available technicians on duty and dispatch the best assistance depending on the request. This enterprise offering will enable a much faster response and a better quality of service.
Luc Giezenaar, Service Centre Locator project manager at the DCCAC, says, “IONIC’s RedSpider LOBOS was chosen for this project because it contains all IONIC’s expertise in the mobile location services domain as well as their innovation as a geospatial product provider.”
About IONICIONIC is the world leader in interoperable location-based services, Web-mapping, distributed geo-processing, and imagery. The IONIC RedSpider product line is the most robust and complete suite of OpenGeospatial/ISO web services available today. IONIC is an active member of OGC and ISO TC211 and has a comprehensive team of specialists dedicated to interoperable products with extensive expertise in the development of Java components for innovative, flexible and interoperable distributed applications. IONIC geo-enables thousands of users to connect to the emerging interoperable spatial data infrastructure.
About DaimlerChrysler CACThe DaimlerChrysler Customer Assistance Center opened in 1998 and serves as the DaimlerChrysler central customer contact point, 365 days a year, 24 hours a day. With 730 employees from over 27 nationalities, it ensures that customers from the several European CAC countries can count on personal assistance at a consistently high level in their own language.
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