CoServ In Production with Responder; Not-for-profit utility goes live with GIS-based OMS from Miner & Miner
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CoServ In Production with Responder; Not-for-profit utility goes live with GIS-based OMS from Miner & Miner

November 17, 2005 -- Fort Collins, CO -- CoServ Electric, a not-for-profit utility co-op serving Northern Texas for more than 65 years, has gone into production with Responder as its outage management system (OMS). The co-op serves 105,000 electric, retail, and business customers in a service area including parts of Collin, Cooke, Denton, Grayson, Tarrant, and Wise counties.

CoServ implemented ArcFM™ in 2003 for management of its electric distribution network. Adding Responder into its enterprise GIS solution has allowed them to leverage existing data and systems to provide quick, accurate predictions for efficient power restoration during outages. To ensure customer information remains accurate and current, Responder has been integrated with CoServ’s CIS.

Integrations with both Coserv’s SCADA and IVR systems allow for a dual approach to reporting and response. The SCADA interface automatically enters SCADA-reported outages into Responder and displays them to system operators. Customer incident calls are passed directly from the IVR to Responder, and the IVR utilizes information from Responder to provide outage status information to callers and perform automated callbacks as necessary.

CoServ went into production with Responder in August 2005. The electric operations group, with up to five operators, employs the technology to locate outages and dispatch crews.

“Responder and its integrations provided key efficiencies, allowing our Control Center to deliver more effective power restoration and crew safety,” said John Long, Manager of Information Services for CoServ.

Miner & Miner (M&M), a Telvent company, is a world leader in the development and implementation of GIS software for utilities. M&M’s ArcFM Solution and extended services assist electric, gas, water, and wastewater utilities in increasing productivity, lowering costs, and improving services by allowing them to effectively manage spatial information. Founded in 1946 as a full-service electrical engineering firm, M&M has been a business partner of ESRI since 1987. This partnership has enabled M&M to become the world's leading developer of ArcGIS applications for the utility industry. M&M services include implementation, integration, and customization of software to fit the needs of individual utilities. For more information, please visit

Telvent (NASDAQ: TLVT), the Global RealTime IT Company, specializes in high value-added solutions in four specific industrial sectors (Energy, Traffic, Transport and Environment) in Europe, North America, Latin America, and China. (

ArcFM Solution, ArcFM, ArcFM Viewer, Designer, Responder, Conduit Manager, and Network Adapter are trademarks of Miner and Miner, Consulting Engineers, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.