Considerable Time Savings Prompts City of Garland, Texas, to Expand Use of ECM Solution Across Multiple Departments

City to build upon initial Municipal Court paperless environment created by the deployment of Hyland Software's OnBase, expands usage to Judiciary System, Law Enforcement, Public Works and Administrative Departments

CLEVELAND, Nov. 17 /PRNewswire/ -- Hyland Software, Inc., developer of the OnBase(R) enterprise content management (ECM) software suite, today announced that the City of Garland, Texas, the tenth largest city in the state, has expanded its use of OnBase to include the City's Judiciary System, Law Enforcement, Public Works and Administrative Departments. OnBase will now be serving more than 600 City of Garland employees, up from 100 users per the original implementation in the City's Municipal Court Department in 2003.

The City of Garland awarded the contract to DataBank IMX of Ft. Washington, Pennsylvania, a nationwide provider of integrated document management services and a Hyland Authorized OnBase Solution Provider. DataBank IMX initially implemented OnBase, which includes core capabilities in document imaging, workflow and records management, at the City of Garland in 2003 to address the management of approximately 100,000 cases per year.

"Our partnership with Hyland and DataBank IMX has enabled the City of Garland to save a significant amount of time by eliminating the need to retrieve case files manually, thus reducing the amount of time spent with defendants on the phone and at the teller windows," said Rocky Rodriguez, senior systems analyst of Management Information Services for the City of Garland. "Through these efforts, we have been able to shift responsibilities from areas where we had a tremendous amount of duplicate efforts to other areas that we felt needed more attention, all the while making better use of taxpayer dollars."

City to Build Upon Initial Successes

The City of Garland is expanding the use of OnBase beyond its Municipal Court Department to its Judiciary System and Administrative Departments to enhance information sharing between attorneys, judges, court administrators and enforcement agencies within the court; to improve filing accuracy and the ability to manage and retrieve case files and dockets through automated indexing; and to reduce the administrative burden with regard to mandated retention and privacy restrictions.

Within the City of Garland's Law Enforcement Department, OnBase will address Police Department Accident and Arrest Records, Crime Lab and Evidence Reports, Vehicle and Property Release Forms and Jail Intake and Processing documentation.

In addition, the City of Garland purchased the OnBase GeoDox module, Hyland Software's integration with Geographic Information System (GIS) software from ESRI. GeoDox enables users to easily link, retrieve and cross- reference any document stored in OnBase to map features within their ESRI GIS applications. This helps increase productivity by providing a single interface to access documents related to GIS data.

According to Rodriguez, "The most integral part of the expansion is how we can utilize all the benefits that OnBase has to offer as an ECM solution to better serve the community and citizens of Garland. OnBase has ultimately enabled us to become more organized with the data we receive, enter and exchange with the general public and, in turn, create and utilize more timely and cost-effective solutions, both internally for employees and externally for customers and citizens."

Said Rodriguez, "As we expand the usage of OnBase, we foresee that what we have established in our Municipal Court Department will carry forward into other departments and prove to be an integral part of how the City of Garland conducts business with the community and citizens we serve."

About OnBase Public Sector Solutions

Nearly 400 counties, state and federal agencies and municipalities use OnBase Public Sector Solutions to manage document content and processes and provide timely access to personnel records, correspondence, registrations, regulatory compliance forms, business process manuals and citizen records, all the while lowering the total cost of ownership and offering a solution that will provide dependable, mission-critical technology for an agency's information needs.

"OnBase provides government entities such as the City of Garland with a single solution for the creation, capture, storage, management and sharing of documents and content," said Bill Priemer, executive VP and COO at Hyland Software. "By digitizing documents and managing the processes surrounding those documents, OnBase streamlines those activities, resulting in reduced operating costs and improved productivity."

OnBase Public Sector Solutions are used in various clusters throughout Federal, State and Local government, including Financial Services & Accounts Payable, Agenda & Minutes, Judicial Systems, Health and Human Services, Law Enforcement, Public Works and Affordable Housing.

About The City of Garland, Texas

More than 222,650 people live in the City of Garland, Texas, making it the 10th largest city in Texas, and the 83rd largest in the United States. The City of Garland is 15 miles northeast of downtown Dallas, and bordered by Interstate 635, Interstate 30, and U.S. 190. The DART Light Rail Line bisects the city with two stations, one at Forest Lane and Jupiter Road and one in Historic Downtown Garland. D/FW International Airport is 30 minutes away. Despite all of these metroplex conveniences, Garland still offers a comfortable, hometown atmosphere to a diverse, thriving citizenry. Visit for more information.

About DataBank IMX

Databank IMX provides digital services, high quality microfilming and imaging systems to organizations to improve their document imaging and information management processes. Formed in 2005 by the combination of DataBank Inc. and purchased assets of ImageMax Inc., DataBank IMX is a new leader in the document management industry with eleven facilities nationwide. Major markets served by DataBank IMX include: Washington, D.C.; Baltimore; Philadelphia; New York; Boston; Detroit; Chicago; Houston; Louisiana; San Francisco; and Sacramento. The company also enjoys industry partnerships with document management and technology organizations from around the world. Visit for more information.

About Hyland Software, Inc.

Hyland Software, Inc., established in 1991, is a leading provider of rapidly deployable enterprise content management software. Hyland develops OnBase, enterprise-class software that combines integrated document management, business process management and records management in a single application. OnBase allows organizations to manage digital content, including scanned paper documents, faxes, print streams, application files, electronic forms, web content, multi-media files, and emails. OnBase is used by businesses and government agencies to automate business processes, reduce the time and cost of performing important business functions, improve organizational efficiency and address the need for regulatory compliance through the management, control and sharing of digital content with employees,

business partners, customers and other constituencies. Visit for more information.

    Alven Weil
    Hyland Software, Inc.
    (440) 788-5887
Email Contact

CONTACT: Alven Weil of Hyland Software, Inc., +1-440-788-5887, or
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