City of Boston, Massachusetts, Selects Hansen 8 Citizen Relationship Management, Permitting, Code Enforcement, and Licensing Solution

RANCHO CORDOVA, Calif.—(BUSINESS WIRE)—Jan. 19, 2006— Hansen Information Technologies (Hansen(R)) today announced that it has been awarded a $3.4 million contract with the City of Boston, Massachusetts, to provide its 100% Web-based Hansen 8 Citizen Relationship Management (CRM), Building Permit, Code Enforcement, and Licensing solution. The three year contract is part of a multi-city agency enterprise permit and license workflow automation initiative that will be launched within the Boston Inspectional Services Department (ISD).

ISD encompasses five regulatory divisions including Building and Structures, Code Enforcement/Environmental Services, Health, Housing, and Weights and Measures. Several primary objectives for the department are to streamline and automate inspection scheduling and disposition tracking; permit and licensing workflow management; and multi-agency construction plan reviews. Reviewing agencies that will be included in the new permitting application process include Fire Prevention, the Boston Redevelopment Authority, Assessing, Landmarks Commission, Boston Water and Sewer, Public Works, Transportation, Conservation, and Parks and Recreation. Thus far in FY05, ISD's revenue is over $25 million obtained from processing nearly 100,000 permit and license applications. ISD's Building and Structures Division is responsible for over $23 million of that revenue, collected from processing nearly 56,000 permits and licenses. ISD as a whole conducts over 60,000 inspections a year.

Boston's ISD had been investigating back office and customer-centric building regulatory and permitting solutions for over 10 years, conducting extensive management reviews that fueled the requirements for a competitive procurement of an industry-leading off-the-shelf software and services vendor. After comprehensive software demonstrations and site visits, Hansen 8 was selected to help reduce paper-driven processes, shorten permit and licensing turn-around times, provide extensive activity status and financial reporting capabilities, and serve City of Boston constituents in a more streamlined fashion.

At an executive-level kick-off presentation held on January 5, 2006 for over 10 different City departments, Mayor Thomas M. Menino stated, "My administration's priority is to focus on using technology to improve our delivery of services. This automated permitting and inspection project is one of our initiatives that will improve the coordination amongst city agencies and streamline a very complicated and confusing application process. Boston looks forward to working with Hansen in implementing this new system."

The Hansen 8 solution will include the full array of products available in the Community Development and Regulation (CDR) product family. They include the Customer Service, Building and Use Permits, Project and Planning, Code Enforcement/Case Management, Business and Trade Licensing, and Cashiering products. Peripheral extensions include Hansen's DynamicPORTAL(R) for online service request management; permit and license applications; Hansen's Mobile Solution; and the Web services-based Hansen GIS integration.

The first implementation milestone includes the set-up of a centralized call center within ISD using the Hansen 8 Customer Service product. In conjunction with initial implementation efforts, Hansen will work with the City to provide a master addressing and contact application utilizing the Hansen 8 addressing, contact, and property management data structure.

"With our partnership with Boston, Hansen continues to further serve the East Coast governmental building and construction regulatory community," stated Bob Benstead, Hansen's Business Unit Director for CDR. "Boston's emphasis on historical preservation and its diverse housing stock and construction activity required a highly configurable workflow engine. Our professional services organization is experienced and up to the challenge and looks forward to working with a well-planned Boston project team."

About the City of Boston

First incorporated as a town in 1630 and as a city in 1822, the City of Boston is one of America's oldest cities with a rich economic and social history. Boston is the state capital, the seat of Suffolk County, and the largest city in Massachusetts. Boston encompasses a land and water area of nearly 90 miles and contains over 252,000 housing units. Under the recent re-election of Mayor Thomas M. Menino, the City is also aggressively pursuing new economic opportunities to ensure Boston will emerge as a global leader in the twenty-first century economy. For more information, visit

About Hansen Information Technologies

Hansen is the world's leading provider of intelligent, adaptive, and pervasive solutions that help manage the operations of government. Hansen's integrated family of browser-based solutions include Enterprise Asset Management (EAM), Building Permit, Business Licensing, Business Intelligence, Citizen Relationship Management (CRM), Code Enforcement, Financials, GIS, HR & Payroll, Property Tax, Timesheet Reporting, Transportation, Utility Billing, and Web Portal applications. Major customers include 15 of the 25 largest city and county governments in the United States. Headquartered in Rancho Cordova, California, the company is a privately-held corporation employing over 250 people with offices in Auckland, London, Melbourne, Perth, Sydney, and Toronto. For more information, visit

Hansen Information Technologies 
Juli Rose, 916-921-0883 ext. 3511

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