12 April 2007, Aylesbury – Amey’s Scottish Trunk Roads Asset Management Team is using geographic information system (GIS) technology from ESRI (UK) to ensure incidents on its roads cause minimum disruption by improving efficiency in Amey’s control room.
Amey and ESRI (UK) have developed ORCID (Operations Room Control of Incident Database), a new user-friendly system based on ESRI GIS for recording incidents on the trunk road network that Amey manages and maintains in southern Scotland. ORCID has already helped Amey deal with over 13,000 incidents more efficiently in the last eight months.
Amey’s 24/7 Operational Control Room deals with incidents across the network. The control room team, liaise closely with the emergency services and regional broadcast travel desks to ensure incidents are managed professionally and safely.
ORCID allows control room staff to see a complete picture of the roadside environment where an incident is taking place. The system includes detailed inventory such as safety fences and signs and has links to digital network videos and photographs - all at the touch of a button. Using this mapping information, and accurate Global Positioning System (GPS) coordinates, control room staff plot an accurate position of each incident. Staff can then dispatch Amey’s Trunk Road Incident Support Service (TRISS) unit immediately to a precise location.
Prior to development of the ORCID system, calls were logged in a stand-alone MS Access database with only a vague description of locations. This system was not resilient and did not allow multi-user editing of information. Amey has worked with ESRI (UK) to customise its ArcMap software application to allow automated, user-friendly input, and has also taken advantage of ESRI’s ArcSDE server software for secure data-retrieval by multiple users. Information is then served on an ESRI ArcIMS- based intranet site to allow real-time information and historic trends to be viewed.
ORCID quickly identifies long-term incident patterns and cluster sites. Amey’s Accident Investigation and Prevention Team have welcomed the system’s installation as it recognises areas susceptible to incidents, such as accidents, flooding and barrier strikes which would benefit from safety improvements.
ORCID has also proved to be a useful resource for Amey’s Environmental Team as it allows them to identify patterns in incidents such as animal road deaths, allowing them to consider mitigation measures such as badger tunnels or deer fencing.
Gary Nulty, project manager, Amey, said: “We recognised the need for a new system to better record incidents on the network and were keen to use our in-house GIS skills to come up with a solution. The result has been a product that we can tailor exactly to our needs that provides us with accurate information which can be re-used throughout the business, at a reduced cost to the company.
“The system has proved to be a useful resource, benefiting several departments within Amey. It has been a major achievement for the team to have been involved in the development of such an innovative and successful project.”
Frauke Diehl, account manager, ESRI (UK) said: “Working with Amey demonstrates how GIS can help where response times and effective deployment of resources is critical, while improving efficiencies within an organisation by making the most of a company’s data assets.”
About ESRI (UK)
ESRI (UK) is part of the global ESRI network. With the single, largest pool of GIS expertise in the UK, the company is the technical authority on GIS. ESRI (UK) provides solutions, technology and services including off the shelf applications built on the ArcGIS software suite and an extensive range of consulting and training services.
Its offerings meet a range of business needs in different markets including Local & Central Government, Public Safety, Insurance, Utilities and Telecommunications, as well as catering for system integrators and application developers through the ESRI Developer Network.
ESRI (UK)’s customers include both public sector and commercial clients such as Manchester City Council, Royal and Sun Alliance, Thames Water, National Grid and The Environment Agency. ESRI (UK) also works with charities such as MapAction, Birdlife International and the Red Squirrel Protection Partnership.
Amey is a leading provider of integrated business and infrastructure services to the public and private sector and is working closely with central and local government to develop major projects, including PFI and PPP projects, in the education, health, transport and defence sectors. Services range from the management of large scale transportation infrastructure to the delivery of professional and back office services, all of which are underpinned by leading-edge technology and a genuine partnering philosophy. Since 2003, Amey has been part of Grupo Ferrovial, one of the largest services and construction groups in Europe.
In February 2006 Amey acquired professional support services provider, Owen Williams. Owen Williams is the professional services division of Amey, providing management and consultancy services, for clients in strategic highways and transportation, railways, operational services and local government sectors.