"Customer service excellence demands a complete commitment to our customers' success and we are grateful to be recognized with this award once again," said Jennifer Chen, vice president, customer support for Primavera. "At Primavera, we proactively seek customer feedback through all functional areas of our business, from product development to executive level operations."
Omega measures customer satisfaction and loyalty levels in numerous categories, including technical support, field service, customer service and account management. The award is presented to companies that achieve a 4.0 or above on a five-point scale. Competing companies are rated at least two times each year.
"We have found that repeat winners of the NorthFace ScoreBoard Award, such as Primavera, make it a priority to exceed customers' expectations," said John Alexander Maraganis, president and CEO of Omega. "They understand that this requires a continual commitment and see these investments as a prerequisite for long-term success."
The NorthFace ScoreBoard Awards for 2007 was presented to 27 companies from throughout the nation at the Symposium for Customer Operations and Relationship Exposition (SCORE), held on May 13-15, 2008 at the Boston World Trade Center in Boston, Mass. For more information on Omega and Score visit www.omegascoreboard.com.
Primavera is a software company that provides business solutions for a project-driven world. The company helps organizations identify which projects are most important, and makes it easy for people to work collaboratively on those projects and deliver them successfully. Primavera solutions are industry-specific and highly scalable, with the power to support global enterprises. Primavera solutions have ensured the success of projects collectively worth more than $6 trillion, ranging from small to large projects as well as public and private projects. Primavera solutions have successfully managed IT projects that span the globe, the complex manufacturing of high tech products, construction of the world's tallest buildings, ongoing multi-billion dollar oil discovery projects, and space exploration.
Primavera and the Primavera sundial logos are either trademarks, services marks or registered trademarks of Primavera in the United States and/or other countries. All other trademarks mentioned herein are the property of their respective owners. Kelly Henry Jeff Miller Primavera Systems, Inc. Davies Murphy Group 610-949-6913 541-207-3461 firstname.lastname@example.org email@example.com www.primavera.com http://www.daviesmurphy.com