SAN ANTONIO, May 20 /PRNewswire-FirstCall/ -- CS WEEK -- -- Oracle today announced the availability of Oracle(R) Utilities Mobile Workforce Management 1.5, which includes significant enhancements that help utilities improve workforce productivity, more effectively plan maintenance and enhance customer service. -- The new release continues to build on Oracle's commitment to providing utilities industry-specific applications that are pre-integrated with other Oracle product offerings and allow customers to fully leverage Oracle Database and Oracle Fusion Middleware to improve application performance and reliability. -- Oracle Utilities Mobile Workforce Management has been designed for utility field service work -- to provide real-time scheduling capabilities needed to manage intra-day schedule changes due to emergency work requests and other day-to-day activities. Oracle Utilities Mobile Workforce Management Release 1.5 Details -- Oracle Utilities Mobile Workforce Management 1.5 includes more than 20 user enhancements based on Oracle Customer Advisory Board recommendations. These enhancements will help utilities: -- Streamline Crew Management for Multi-Task Jobs -- The new version allows utilities to automate previously manual processes by identifying linkages/flow between various tasks on a project. For example, utilities would typically schedule consecutive tasks like trenching, installing pipe or conduit and setting/energizing a meter in order, but separately, requiring manual schedule reconfiguration should one aspect of the job change. In addition, the application allows utilities to easily accommodate staffing changes. For example, if a service specialist calls in sick, the system will assess the skill set of the present workforce and reassign tasks as needed. With Oracle Utilities Mobile Workforce Management, utilities can coordinate changes to the schedule's tasks automatically and readjust the other work in the series in real time -- as opposed to an individual having to manually reschedule the various tasks. This new feature helps save time and reduce human error. -- Provide Spatial Information -- Oracle Utilities Mobile Workforce Management 1.5 also integrates with Oracle Fusion Middleware MapViewer to display geospatial data from a number of sources, including Oracle Database, Oracle Spatial, utilities' GIS systems and external geospatial Web sites accessible through Web services. This integration provides a clearer user interface that allows users to access map data from a central repository, rather than having to download maps individually. The system also makes immediate updates to the central repository, helping ensure that users have access to accurate, up-to-date spatial data to more effectively plan repairs and maintenance and helping work crews get to the right job site as quickly and efficiently as possible. -- Enable Route Replay -- Oracle Utilities Mobile Workforce Management 1.5 leverages map data from Oracle Fusion Middleware MapViewer to illustrate routes where vehicles have historically traveled. This feature enables management to document a truck's location at any given time in the past should the information be required for insurance, public information or other schedule/location verification purposes. -- Oracle Utilities Mobile Workforce Management 1.5 also includes tighter integration to Oracle Utilities Network Management System to provide users with the flexibility of managing a work order through the user interface of either system. -- The following platforms are certified for Oracle Utilities Mobile Workforce Management 1.5: Windows Server 2003 Standard Edition, SP2; Windows XP, SP2; Windows Mobile 5; and Windows Mobile 6. Supporting Quotes -- "Efficiently managing a field workforce is a complex process for utilities. The new release of Oracle Utilities Mobile Workforce Management provides features that allow utilities to improve communication between operations and field personnel, reschedule crews as needed, optimize available workforces and more proactively plan repairs and maintenance to enhance customer service," said Quentin Grady, senior vice president and general manager, Oracle Utilities. Supporting Resources http://www.oracle.com/industries/utilities/index.html
About Oracle Utilities
Oracle Utilities delivers the proven software applications that help utilities achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware and database technologies. Oracle Utilities enables its customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on commitments to environmental conservation. For more information, visit http://www.oracle.com/industries/utilities.
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