EQC is a government-owned Crown Entity responsible for providing residential natural disaster insurance coverage throughout New Zealand. To function at its best EQC needs a single claims system with flexible functionality, which is easy to use - and has a short learning curve for new users.
Its previous claims management system was nearing the end of its lifespan and could not provide the functionality and flexibility that met the Commission’s strategic direction. EQC sought to improve its claims capabilities with an “anytime/anywhere” web-based claims system that was easily accessible by a remote workforce – regardless of their location - and could instantly scale as its business demanded. EQC’s claims volume can surge from an average of 3,000- 4,000 claims annually to 100,000-200,000 in the event of a large-scale natural disaster in an urban area.
EQC selected IBM to lead this strategic claims project which included solution design and development as well as software selection, configuration and deployment. After extensive and careful evaluation, IBM had selected Guidewire ClaimCenter because it is a proven, modern, end-to-end claims management system that can be readily configured to meet EQC’s specific requirements. EQC also selected IBM to host and manage their ClaimCenter Implementation for an initial term of 10 years.
“We found the Guidewire application to be easy to configure and straightforward to implement and integrate with EQC’s other systems,” said Bill Doak, IBM global business services partner, Asia-Pacific. “This is a great example of IBM’s ability to provide software-as-a-service and it highlights the real value proposition IBM provide clients.”
The result is proving to be an ideal fit for EQC. “Our adjusters, claims staff and managers absolutely love the system and all the functionality improvements that have come with it,” says EQC’s insurance manager Lance Dixon. “ClaimCenter’s electronic claim file, and online notes, keeps everyone updated on a claim’s status, freeing the adjuster to focus on managing the EQC/claimant relationship instead of continuously providing status reports.”
An aspect of EQC’s implementation, and a good example of ClaimCenter’s flexibility, is the integration of ClaimCenter's catastrophe management functionality with GeoNet, a New Zealand Government organization that details all earthquake activity in New Zealand and the integration of ESRI’s geographic information system (GIS). When an earthquake occurs in New Zealand, GeoNet seismographs record the event and send earthquake event details to EQC who create a new event in ClaimCenter. Then a boundary is automatically drawn by the GIS so that relevant claims within the boundary can be automatically linked to that event. Events of significant magnitude result in event work plan creation and the set-up and assignment of property inspection teams, including remote offices (EQC is a single site organization with just 23 staff) to manage claims for the specific event.
The IBM-configured ClaimCenter system is providing EQC the ability to:
In addition, and a world first, EQC has integrated ESRI’s ArcGIS Server within ClaimCenter to:-
“IBM’s global depth and breadth of expertise proved invaluable in developing the right solution for EQC and we commend IBM for being the first Guidewire Alliances partner outside of North America to successfully implement ClaimCenter,” said Ian Tavener, vice president, International Operations, Guidewire Software. “We are also very proud that our technology is playing a key role in EQC’s claims business and helping them to better serve the people of New Zealand.”
About the Earthquake Commission of New Zealand
Based in Wellington, New Zealand, the Earthquake Commission of New Zealand is New Zealand’s primary provider of natural disaster insurance to residential property owners. A Crown entity, EQC insures against damage caused by earthquake, natural landslip, volcanic eruption, hydrothermal activity, tsunami; in the case of residential land, a storm or flood, or fire caused by any of these. For more information, please visit www.eqc.govt.nz
For more information about IBM, visit http://www.ibm.com/nz/media/aboutibm.html
Since 1969, ESRI has been giving customers around the world the power to think and plan geographically. The market leader in GIS, ESRI software is used in more than 300,000 organizations worldwide including each of the 200 largest cities in the United States, most national governments, more than two-thirds of Fortune 500 companies, and more than 7,000 colleges and universities. ESRI applications, running on more than one million desktops and thousands of Web and enterprise servers, provide the backbone for the world's mapping and spatial analysis. ESRI is the only vendor that provides complete technical solutions for desktop, mobile, server, and Internet platforms. Visit us at www.esri.com
About Guidewire Software
Guidewire Software is a leading global provider of technology solutions to property and casualty and workers’ compensation insurers. Guidewire delivers proven software to run core insurance operations, including billing, underwriting, policy, and claim management. The Guidewire Insurance Suite™ consists of Guidewire ClaimCenter, Guidewire PolicyCenter®, and Guidewire BillingCenter®, which provide a modern, web-based platform for all lines of business. Guidewire is headquartered in San Mateo, California, with offices in London, Munich, Paris, Sydney, Tokyo, and Toronto. For more information, please visit www.guidewire.com
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire PolicyCenter, Guidewire BillingCenter, Guidewire Insurance Suite, and the Guidewire logo are trademarks or registered trademarks of Guidewire Software, Inc.
Earthquake Commission of New Zealand
+ 64 (4) 978 6407
IBM New Zealand
+64 (9) 359 8458
Guidewire Software, Inc.
Public Relations Manager
+1 (650) 356 4941