Flagship Solution Shows Versatility with First Implementation for Specialized Public Service Application
BETHESDA, Md., Oct. 8 /PRNewswire/ -- Lagan, a provider of enterprise case management (ECM) solutions that streamline the delivery of public services to constituents, announced that Broward County, Fla., has gone live with Lagan ECM(TM). The county is leveraging Lagan ECM to develop an integrated registry of vulnerable citizens, which provides city and county agencies with enough data to offer quick responses to an at-risk population in a pending disaster.
Broward County, the first such Lagan ECM deployment for a specialized public service application, represents another significant milestone for Lagan. Marlene Wilson, the county's director of human services, said that "one of the biggest challenges we faced before this recent implementation across 31 different municipalities was identifying our most vulnerable residents and determining what services they would most likely need in the case of an adverse event. The Emergency Coordinating Council's decision to prioritize the improvement of our disaster preparedness plans is a wonderful benefit to the county at large that not only improves the quality of life here in Broward, but could potentially end up saving lives."
Tom Mazur, Senior Vice President of North American Sales for Lagan, said Broward's adoption of Lagan ECM shows that more jurisdictions are starting to understand the importance of improving citizen record management to meet a variety of needs. "The officials of Broward County have proven their devotion to all of its residents with these secure planning measures in place. The flexibility offered by the versatile registration process, through call center, web (also known as "Self Service") and in person at a local city office, further demonstrates the county's genuine concern to make this effort a success."
Broward's vulnerable population registry today includes 2,300 residents. The robust database, powered by Lagan ECM, was designed as a joint partnership between all municipalities and Broward County to assist emergency responders to better plan for future recoveries from hurricanes and other disasters. In addition, the geographic information system (GIS) integration makes it possible to locate these citizens in a Fire Map Grid.
"The success of the Broward County deployment is a testament to the versatility of Lagan ECM for purposes beyond the traditional call center," added Mazur. "From the devastation of Hurricane Katrina to the collapse of the I-35W bridge in Minneapolis, these tragedies have prompted local government officials across the country to evaluate their emergency preparedness plans. As such, these officials are looking for ways to improve real-time emergency communications with residents and Lagan ECM has proven its ability to deliver on these goals."
Lagan specializes in delivering world-class solutions that effectively and efficiently connect governments and people. More than 160 government agencies on five continents rely on Lagan's innovative, cost-effective enterprise case management (ECM) solutions for human services, 311 non-emergency call centers, disaster preparedness and integrated case management and eligibility. Lagan's award-winning software is the choice for governments seeking a low-risk solution that delivers real value in record time. A recipient of the Deloitte Technology Fast 50 Award each of the last six years in recognition of superior revenue growth, Lagan was founded in 1994, is privately held and employs 250 people worldwide.
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