Oce clients targeting continuous improvement in their document processes are leveraging the power of Oce MAX. The Oce manager for one client - a major telecommunications company - installed Oce MAX to monitor mail center performance. After noticing an increasing amount of overnight mail across nationwide locations, the manager engaged the Oce Best Practices team for a Six Sigma(R) project, including an analysis and recommendations. The project resulted in a new process that saved the client $500,000 in the first year.
Oce MAX Advanced applies Six Sigma(R) tools and methodologies that enable Oce clients to measure, benchmark and continuously improve their outsourced document activities, such as print/copy and mail center management.
The new offering is designed for large organizations with multiple sites and services. Features include: near-real-time volume and performance reports; customizable, dynamic reports based on the client's input; customizable dashboards including "stop light" performance management of metrics critical to the business; and, automated email alerts.
Oce Business Services also offers Oce MAX Standard, a web-based system that is available to organizations requiring basic performance reports and standardized metrics.
"Oce MAX technology makes it easier for companies to outsource essential document processes with confidence," notes Elizabeth Halaki, chief marketing officer for Oce Business Services. "Clients can rest assured that their service level agreements and key performance indicators are systematically monitored against business objectives and agreed-upon performance standards."
About Oce Business Services
Oce Business Services is a leading international provider of document process outsourcing services and technology to businesses and the public sector. By improving and managing non-core yet critical document processes, Oce Business Services enables organizations to reduce costs, increase efficiency, mitigate risk and improve operational performance. Oce Business Services' solutions span the document lifecycle, from creation through disposal, including business records, eDiscovery, imaging, print and mail management. Proprietary service delivery methodologies apply Six Sigma(R) to improve results. To learn more, visit http://www.obs-innovation.com.
Oce is a leading international provider of digital document management technology and services. Oce employs around 23,000 people, with 2008 revenues of approximately $4.3 billion, and operates in more than 90 countries. For more information about Oce, visit http://www.oceusa.com. Outside the U.S. consult http://www.oce.com.
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Web site: http://www.oceusa.com/