HP Recognized for Leadership in Managed Print Services by Global Industry Analyst Firms
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HP Recognized for Leadership in Managed Print Services by Global Industry Analyst Firms

PALO ALTO, Calif. — (BUSINESS WIRE) — November 16, 2009 — HP (NYSE: HPQ) today announced its managed print services (MPS) offering has been recognized as the preferred choice for enterprise customers by IDC, a leading provider of IT research and advice.

HP Managed Print Services transforms business processes by optimizing a company’s imaging and printing infrastructure, effectively managing the total imaging and printing environment and improving and streamlining document workflows. It helps customers cut costs, increase productivity and reduce their environmental footprints.

HP was identified as the leader in a recent survey conducted by IDC, “Managed Print Services – Global Market and Provider Analysis.”(1) Within the survey sample, HP had the highest share of new and outstanding MPS contracts among hardcopy manufacturers.(2)

“HP has expanded its capabilities to strengthen the MPS industry with its IT heritage, and we continue to increasingly capture the growing MPS market and surpass expectations,” said Vyomesh Joshi, executive vice president, Imaging and Printing Group, HP. “Our recent momentum is a powerful proof point in HP’s strategy to establish long-term contractual relationships with the world’s top companies as we continue to lead the digital print transformation.”

The IDC report is the latest in a series of third-party studies that show HP’s leadership in MPS. Others include the 2009 Magic Quadrant for MPS from Gartner, which placed HP in the Leaders Quadrant(3) and Photizo Group’s 2009 MPS Market Forecast, which positions HP as the global leader.(4)

“The IDC study, coupled with HP’s recognized leadership in similar reports, firmly demonstrates that HP remains the best choice for customers as they invest in MPS and look for new ways to reduce costs and improve productivity,” said Bruce Dahlgren, senior vice president, Imaging and Printing Group, HP. “Once again, HP’s extensive product portfolio, strength in networking and services, and expert knowledge has positioned the company as a leader, demonstrating that customers continue to choose HP as their trusted partner in managed print services.”

In related news, HP recently announced a Managed Enterprise Solutions (MES) global business unit led by Bruce Dahlgren within the Imaging and Printing Group (IPG), an expanded alliance with Canon, enhanced channel-led programs, hardware and solutions, the HP Payback Printing Campaign and the largest ever rollout of HP printing workflow solutions.

The first of its kind for its comprehensive, demand-side coverage, IDC’s “Managed Print Services – Global Market and Provider Analysis” covers 10 countries in four geographic regions – the United States, Western Europe, Asia Pacific and Latin America.

The analysis shows that cost cutting is the primary motivator of adoption for MPS, with optimizing the printing infrastructure and environmental sustainability as other key motivators. Motivators also examined were regulatory compliance and security, paper document storage, business process transformation, a merger or acquisition, or a services contract extension.

“The results of the survey show HP’s strength in MPS,” said Angèle Boyd, analyst and group vice president, IDC. “With HP’s IT assets and HP Enterprise Services, formally EDS, IPG is a significant force in this growing market.”

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP is available at http://www.hp.com.

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(1) IDC Multiclient Study, September 2009. In the survey, MPS is defined as a one- or multi-year contract with a third-party provider for the outsourced management of a fleet of at least single-function printers or multifunction peripherals (MFPs). It must include value-add services beyond break-fix and ink/toner supplies replenishment. Value-add services include: installation services (for printers, scanners, MFPs, etc.); life cycle management of printers, scanners, MFPs, etc.; hardcopy device usage monitoring and reporting; help desk support for hardcopy devices; onsite service provider personnel to support hardcopy devices/users; service provider ownership of the hardcopy devices; and consulting/implementation solutions for document infrastructure, production, workflow or more effective document-intensive business processes. Contract signings are with the prime providers.

(2) IDC’s survey sample covered more than 2,600 MPS contracts at 1,500 midsized and large companies in 10 countries. Results reflect survey sample only.

(3) Gartner, “Magic Quadrant for Managed Print Services Worldwide,” by K. Weilerstein, et al., Aug. 24, 2009.

(4) Based on share of revenues for all manufacturers providing managed print services globally in 2008.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended July 31, 2009 and HP’s other filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2008. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.




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