DaimlerChrysler CAC Selects IONIC to Geo-enable its Call Center

March 2, 2005 -- IONIC Software has recently been awarded a contract with the DaimlerChrysler Customer Assistance Center (CAC) to spatially enable their service center based in Maastricht, the Netherlands.

The CAC provides support to customers in over 13 countries for eight different brands of vehicles, including Mercedes-Benz. IONIC will deploy state-of-the-art geospatial web applications based on its RedSpider LOBOS (Location Based OGC Solution) product, offering location services and efficient business solutions integrated with DCCAC’s Siebel-based CRM (Customer Relationship Management) system.

These applications will enable DCCAC customer service representatives to select the most appropriate dealer to assist its customers with a breakdown and maintenance needs by determining service center proximity, competence, and availability. The same IONIC services will also help manage available technicians on duty and dispatch the best assistance depending on the request. This enterprise offering will enable a much faster response and a better quality of service.

Luc Giezenaar, Service Centre Locator project manager at the DCCAC, says, “IONIC’s RedSpider LOBOS was chosen for this project because it contains all IONIC’s expertise in the mobile location services domain as well as their innovation as a geospatial product provider.”


IONIC is the world leader in interoperable location-based services, Web-mapping, distributed geo-processing, and imagery. The IONIC RedSpider product line is the most robust and complete suite of OpenGeospatial/ISO web services available today. IONIC is an active member of OGC and ISO TC211 and has a comprehensive team of specialists dedicated to interoperable products with extensive expertise in the development of Java components for innovative, flexible and interoperable distributed applications. IONIC geo-enables thousands of users to connect to the emerging interoperable spatial data infrastructure.

About DaimlerChrysler CAC

The DaimlerChrysler Customer Assistance Center opened in 1998 and serves as the DaimlerChrysler central customer contact point, 365 days a year, 24 hours a day. With 730 employees from over 27 nationalities, it ensures that customers from the several European CAC countries can count on personal assistance at a consistently high level in their own language.

Press Contact, US:
Edward Pickle
IONIC Enterprise
Email Contact
PO Box 2635
Alexandria, VA 22301

Press Contact, Outside US:
Nina Du Rietz
IONIC Software
Email Contact
Rue de Wallonie 18

Review Article Be the first to review this article

Featured Video
GIS ANALYST for Cobb County Government at Marietta, California
Senior Account Manager, Utilities for RAMTeCH Software Solutions, Inc. at Stillwater, Minnesota
GIS Engineer III for Nebraska State Government at Lincoln|, Nebraska
Vice President, GIS Business Unit for RAMTeCH Software Solutions, Inc. at Stillwater, Minnesota
BIM / REVIT Senior Structural Modeler for McNamara Salvia at New York, California
Upcoming Events
Eye On Earth Symposium 2018 at Mina A’Salam Hotel Dubai United Arab Emirates - Oct 22 - 24, 2018
SGEM Florence 2018, Palazzo Borghese at Palazzo Borghese, Via Ghibellina 110, 50122 Florence, Italy Florence Florence Italy - Oct 23 - 26, 2018
Esri Malaysia User Conference 2018 at Kuala Lumpur Convention Centre Kuala Lumpur Malaysia - Oct 25, 2018
GEO Week 2018 at Kyoto International Conference Center (ICC Kyoto) Kyoto Japan - Oct 29 - 2, 2018
Teledyne Optech

Internet Business Systems © 2018 Internet Business Systems, Inc.
25 North 14th Steet, Suite 710, San Jose, CA 95112
+1 (408) 882-6554 — Contact Us, or visit our other sites:
AECCafe - Architectural Design and Engineering EDACafe - Electronic Design Automation TechJobsCafe - Technical Jobs and Resumes  MCADCafe - Mechanical Design and Engineering ShareCG - Share Computer Graphic (CG) Animation, 3D Art and 3D Models
  Privacy PolicyAdvertise