Cityworks Key to Department’s Success and Enhanced GIS
June 17, 2009 -- Sandy, UT — The Department of Public Works in Fulton County, Georgia, experienced numerous improvements and dramatically enhanced the use of their GIS as a result of implementing Cityworks by Azteca Systems, Inc., the leading provider of GIS-centric management solutions. With improved customer service and department efficiency, the County has achieved their goal of attaining a higher level of GIS use while looking at further expanding the software into other departments.
Fulton County’s Public Works Department selected Cityworks as part of an enterprise solution that features integration between Cityworks, Advanced Utility Systems’ (AUS) CIS Infinity®, and Tele-Works’ Interactive Voice Recognition® (IVR) software. Cityworks builds on the Department of Public Works’ existing ESRI® infrastructure geodatabase, which houses the asset inventory data. This is a key element in achieving the County’s goals of delivering a higher level of service through improved work order and asset management and is consistent with the County IT Department’s strategic plan to broaden and enhance the use of GIS in the County. Cityworks is the only fully-integrated maintenance management solution that directly utilizes the geodatabase in real-time, from initiating work and connecting assets with spatial data to displaying the total cost of ownership with the accompanying projects, resulting in the effective use of the GIS and an overall improvement of the GIS data.
As work history and historical data are critical to improving work processes, Cityworks provides the department a system where data is used from customer setup through service activities, troubleshooting, and after-hours calls, allowing users to perform both reactive and preventative asset maintenance. The County’s integration with Storeroom, the Cityworks warehouse inventory system, further enhances the repair and replacement of materials, contributing to the preservation of assets in problem areas.
Chris Browning, Assistant Director at the Fulton County Department of Public Works, remarks, “Cityworks allows us to manage our business effectively and efficiently without changing our processes to fit the software. We will have a fully integrated system specifically developed for the management of utilities that is easily configured to match our way of doing business.”
With substantial and sustained improvements in hand, the County is looking to expand Cityworks into new areas of the organization, such as the Department of Transportation for managing streets, signs, and pavement maintenance activities.
“Fulton County’s experience is something we see time and time again after the implementation of Cityworks – immediate and solid results,” states Brian Haslam, President of Azteca Systems. “Cityworks strengthens and builds an organization’s use of GIS by joining a common business practice – asset maintenance management – with an increasingly common set of valuable data – GIS (geodatabase). We are pleased Fulton County recognized this from the beginning and are now reaping those benefits.”
About Fulton County, Georgia
Fulton County is the core county of the Atlanta metropolitan area and the most populous in the state of Georgia with the 2008 Census Bureau estimate of 1,014,932 residents. The county’s total area encompasses 535 square miles and is located in the Georgia Piedmont near the foothills of the Blue Ridge Mountains with the Chattahoochee River forming its border from the northeast to southwest. The twentieth century has seen Atlanta, and thereby Fulton County, become the leading distribution center for goods and services in the southeastern United States as well as a major national financial and telecommunications hub.
About Azteca Systems, Inc.
Founded in 1986, Azteca Systems, Inc. is the leading provider of GIS-centric Enterprise Management Systems. Built exclusively on top of ESRI’s leading GIS technology, Cityworks is powerful, scalable, and affordable, designed for agencies that own and care for critical infrastructure, capital assets, and property.
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