Omaha, NE., July 7, 2009 – Tridaq, Inc., a leading reseller of SolidWorks® in Nebraska, Iowa, Missouri, Kansas, Illinois and South Dakota introduces a new productivity tool for their customers, Tridaq LiveChat. This free applet is available for those who currently have SolidWorks subscription service through Tridaq.
Customer support has always been Tridaq’s number one priority. Tridaq has proven them selves time and again to be on the cutting edge, offering innovative services to satisfy their growing customer base. The rollout of this new tool is one of the many examples that illustrate how Tridaq is at the forefront of customer service and the only VAR to offer LiveChat in the Midwest territory. Tridaq LiveChat is installed as a SolidWorks add-in and is managed using the add-in manager. Once installed, LiveChat will appear as a separate tab on the task pane and can be docked, pinned and removed from the SolidWorks interface.
“The most important issue to our customers is technical support,” said Dick Longoria, Tridaq President. “How well we support them directly impacts their productivity. This is why we have developed Tridaq LiveChat. Tridaq LiveChat is a free, unique communication applet for our users that allows them to communicate with our support team from within their SolidWorks session. While our competition is trying to find ways to limit incoming support calls, we’re taking an opposite approach. We're giving our users one more effective tool to contact us directly. Tridaq is focused on providing the highest level of customer support and Tridaq LiveChat is the result of that commitment.”
"I just tried the new Tridaq LiveChat and it worked out great” said Brett Mjelde, Development Manager at Conductix-Wampfler. “The installation was extremely easy and the interface looks very clean. Very impressive!” He then adds “I liked the chat transcript and how it was sent to my email. It gave me a nice recap of our conversation and will help me reference the information for later use.”
About Tridaq, Inc
Tridaq, Inc., headquartered in Omaha, NE, provides the Midwest with four full-service facilities, supporting Nebraska, Iowa, South Dakota, Kansas, Missouri and Western Illinois. Tridaq was founded in 1997 to help companies get their products to market faster by providing innovative 3D mechanical design solutions, professional training, expert technical support, and outstanding customer service. Our mission is to provide trusted engineering technology solutions with bottom-line results. By partnering with our clients and taking the time to listen to their issues, we are able to offer customized solutions that reduce cycle times and increase profits. For more information, visit
Conductix-Wampfler has been a pioneer in light metal, safe, covered conductor systems for the material handling industry since 1944. Conductix-Wampfler was the first company to design and produce a stainless steel capped aluminum conductor and the only manufacturer of such a product for almost 20 years. Conductix-Wampfler has one critical mission: to supply their customers with energy and data transmission that will keep their operations up and running 24/7/365. Conductix-Wampfler has been in the business of supplying power from stationary sources to mobile systems for a greater part of this century. Their cable reels, slip rings, conductor bar, festoon systems and pendants are used in a wide variety of applications ranging from material handling and mass transit systems to water treatment plants and performing arts theaters. For more information, visit
Marlene Dang, Marketing Director
888-901-5693 ext. 4105